Terms & Conditions

1. Acceptance of these Terms

By creating an account, browsing our website, downloading our apps, placing an order, or otherwise using the Services, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

If you use the Services on behalf of a business (for example as a restaurant partner or rider), you represent that you have authority to bind that business to these Terms (or to any separate partner agreement we provide).

2. Who we are

234Foods operates an online marketplace that connects customers with independent restaurants and delivery riders so you can discover, order, and receive food and related dining services. Unless we expressly state otherwise, restaurants prepare food and riders deliver it as independent parties; 234Foods facilitates ordering, payment, communication, and logistics coordination through the platform.

3. Eligibility and accounts

• You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account and place orders.
• You must provide accurate registration information (such as name, phone number, and delivery address) and keep it up to date.
• You are responsible for safeguarding your device and any OTP or login credentials. Do not share verification codes with anyone.
• One person may maintain one customer account unless we agree otherwise in writing. We may refuse, suspend, or close accounts that appear abusive, fraudulent, or in breach of these Terms.
• Phone-first signup may create a temporary placeholder email for technical account purposes. You can add a personal email later in the app.

4. The Services we provide

Through the Services you may, depending on availability in your area:

• Browse restaurants, menus, and prices
• Place delivery (and where offered, other dining-related) orders
• Pay for orders via supported payment methods
• Track order status and communicate information needed for delivery
• Rate and review restaurants, meals, or riders
• Manage addresses and account settings

We may change, suspend, or discontinue features, coverage areas, or the Services generally, including for maintenance, safety, legal, or operational reasons. We will try to give reasonable notice where practicable, but we do not guarantee uninterrupted availability.

5. Orders, pricing, and restaurant acceptance

• An order request becomes a binding order only when accepted by the restaurant (or as otherwise confirmed in the app). Menus, prices, estimated times, and availability may change and can differ from what is shown in-store.
• Prices typically include the item price set by the restaurant plus applicable platform fees, delivery fees, service charges, and taxes shown at checkout before you pay. Fees may vary by location, time, order value, and demand.
• Restaurants are responsible for food preparation, quality, allergen information, and menu accuracy. If you have allergies or dietary requirements, contact the restaurant or support before ordering where needed.
• We and/or the restaurant may refuse or cancel an order (for example due to unavailability, suspected fraud, force majeure, or policy breach). If payment was taken for a cancelled order, we will arrange a refund in line with Section 7.

6. Payments

Payments are processed by third-party payment providers such as Paystack and/or Flutterwave. By paying, you also agree to the applicable provider's terms. 234Foods does not store your full card number on our servers.

• You authorise us and our payment partners to charge the selected payment method for the total shown at checkout.
• Failed, incomplete, or abandoned payments may leave the order unpaid and unfulfilled.
• You are responsible for ensuring sufficient funds and for any bank or network fees charged by your provider.
• Promotional credits or discounts apply only under the stated promotion rules and may be withdrawn if misused.

7. Cancellations, refunds, and complaints

• Cancellation options depend on order status. Once a restaurant has started preparing an order or a rider is assigned, cancellation may be limited or unavailable.
• Refunds (full or partial) may be issued for cancelled orders, proven non-delivery, missing or severely incorrect items, or other cases we approve after review. Refund method and timing depend on the payment provider and your bank (often several business days).
• Report issues promptly through in-app support or our contact page, with order details and evidence where helpful (for example photos). We may involve the restaurant or rider to resolve the complaint.
• Taste preference alone, or change of mind after delivery, does not automatically entitle you to a refund.

8. Delivery

• You must provide a complete, accurate delivery address and be reachable at the contact details on the order.
• Delivery times are estimates only. Delays can occur due to traffic, weather, restaurant prep time, high demand, or other factors outside our reasonable control.
• If you are unavailable and we cannot complete delivery after reasonable attempts, the order may be cancelled or left according to your instructions, and fees may still apply.
• During an active order, the app may share your live location with the assigned rider while the app is in use, to help complete delivery. See our Privacy Policy for details.

9. User conduct

You agree not to:

• Use the Services for any unlawful purpose, or to order goods that are illegal to purchase or deliver in your location
• Harass, threaten, defraud, or abuse restaurants, riders, customers, or 234Foods staff
• Attempt to reverse engineer, scrape, overload, or interfere with the platform or other users' accounts
• Create fake accounts, manipulate ratings, abuse promotions, or engage in payment fraud
• Post content that is illegal, defamatory, obscene, hateful, infringing, or misleading
• Impersonate another person or misrepresent your affiliation with any entity

We may investigate suspected breaches and take action including content removal, order cancellation, account suspension, and reporting to law enforcement where appropriate.

10. Reviews and user-generated content

If you submit ratings, comments, photos, or other content ("User Content"), you retain ownership of your content but grant 234Foods a worldwide, non-exclusive, royalty-free licence to host, use, reproduce, modify (for formatting), display, and distribute that content in connection with operating and promoting the Services.

You are solely responsible for your User Content. You can report concerning content in the app (for example via Flag on a review). We may remove or restrict User Content that violates these Terms or applicable law, and we may disclose information when required to respond to legal process or protect safety.

11. Intellectual property

The Services, including software, logos, branding, layout, and original content (excluding User Content and third-party restaurant branding), are owned by 234Foods or our licensors and are protected by intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works from our materials without prior written permission, except as allowed by law.

12. Third-party services

The Services rely on third parties such as payment processors, SMS/OTP providers, maps providers, cloud hosting, and email delivery. Their services are subject to their own terms and privacy policies. We are not responsible for third-party outages or acts outside our reasonable control, except to the extent required by applicable law.

13. Disclaimers

The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that menus, allergen data, ETAs, or maps will be error-free, or that the Services will be uninterrupted or virus-free.

Food is prepared by independent restaurants. Except where the law requires otherwise, 234Foods is not the manufacturer or seller of the food and is not liable for illness, allergens, or food quality beyond facilitating the order and handling complaints in good faith.

14. Limitation of liability

To the fullest extent permitted by applicable law, 234Foods and its officers, employees, and agents will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business opportunities arising from your use of the Services.

Where liability cannot be excluded, our aggregate liability for claims relating to an order will not exceed the amount you paid for that order through 234Foods (or, if no payment was made, one thousand Nigerian Naira), except in cases of fraud, wilful misconduct, or death or personal injury caused by our negligence where such limitation is not permitted by law.

15. Indemnity

You agree to indemnify and hold harmless 234Foods from claims, damages, losses, and expenses (including reasonable legal fees) arising from your misuse of the Services, your User Content, your breach of these Terms, or your violation of any law or third-party rights.

16. Suspension, termination, and account deletion

We may suspend or terminate access if you breach these Terms, create risk for other users, or if required by law. You may stop using the Services at any time and may delete your customer account in the app under Profile → Delete Account, or request deletion at 234food.com/delete-account. Account deletion is blocked while you have an active order. Retention of certain records after deletion is described in our Privacy Policy.

17. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date will change when we do. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms, except where applicable law requires additional consent. Material changes may also be communicated in-app or by email where we have a contact address for you.

18. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict of law principles. You agree to first contact us to try to resolve any dispute informally. If we cannot resolve it, disputes may be submitted to the competent courts in Nigeria, unless mandatory consumer protections in your place of residence provide otherwise.

19. General

• If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
• Our failure to enforce a provision is not a waiver of our right to do so later.
• You may not assign your rights under these Terms without our consent; we may assign ours in connection with a reorganisation or sale of assets.
• These Terms, together with the Privacy Policy and any feature-specific notices, are the entire agreement between you and 234Foods regarding the Services.

20. Contact

Questions about these Terms: support@234foods.com or our contact page. Related policies: Privacy Policy, Cookie Policy, Security.